1. Introduction
We strive to provide exceptional consulting services, and we understand that situations may arise where a refund is necessary. This policy outlines the conditions under which returns and refunds are granted. Our goal is to ensure a transparent and fair process for all our clients.
2. Eligibility for Refunds
Refunds are considered for services that have not been fully rendered or where there has been a failure to meet agreed-upon deliverables. Clients must submit a refund request within 14 days of the service commencement. Each case will be reviewed individually to determine eligibility.
3. Non-Refundable Services
Due to the nature of our consulting services, certain aspects may be non-refundable. If work has been completed or substantial progress has been made toward the service agreement, refunds may not be applicable. We encourage clients to discuss any concerns promptly to find suitable resolutions.
4. Requesting a Refund
To request a refund, clients must contact us via email at [email protected] with details of their request. Supporting documents or relevant communications may be required for review. We will acknowledge the request within three business days and begin the evaluation process.
5. Processing Refunds
If a refund is approved, it will be processed within 7-14 business days. Refunds will be issued via the original payment method or an alternative method agreed upon with the client. Clients will receive a confirmation email once the refund has been completed.
6. Modifications to Services
In some cases, rather than a refund, we may offer service modifications or credit toward future consulting sessions. We work closely with clients to ensure satisfaction and to find the best possible solutions.
7. Disputes and Resolutions
If a refund request leads to a dispute, we encourage open communication to resolve the issue amicably. If necessary, mediation services may be used to reach a fair agreement. Clients can contact our support team for assistance with concerns.
8. Contact Information
For any questions or to request a refund, please contact us:
11 Oswald St, Glasgow, UK
Phone: +44 2065 665566
Email: [email protected]